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On the FTDI Chip website go to the bottom and select the underlined click here section. Click on a category to view a selection of compatible accessories with the Fluke IR189USB USB Cable Adapter.

If you are unsure what the recent driver version is you can view FTDI's website for more information,.

If there are blanks or "?" in any of the fields, you would need to uninstall and reinstall the necessary driver (this would also require a computer restart once the driver is installed. Fluke Calibration 2675479 884X-USB Interface cable Fluke 884 X-USB interface cable 1 pc(s).

FTDI is the driver provider for the optical to USB cable (IR189USB).

Right click on the device and select “Properties” to view driver information, select “Driver” tab at the top of the new window you should be able to view the Driver Provider and Driver Version.

There might be a yellow triangle with a “!” next to a “USB Serial Port”, this will appear if the USB driver did not install successfully manually update driver by right clicking on device and selecting “Update Driver Software…”

Look for the drop down titled “Ports (COM & LPT)”, once selected you should see your device assigned to a COM port (COM#).

Or type in Device Manager in the Windows Start search bar.

Open the Device Manager on your computer (My Computer > Control Panel > Device Manager).

Here are a few steps to make sure that it is setup properly. If you are unable to connect your device to Battery Management software, it could be a USB driver issue.